Total quality management Term Paper Example | Topics and Well Written Essays - 1500 words

Total quality management - Term Paper Example An article in the New York Times that displays a graph will be critiqued. A top-down flow diagram, cause-and-effect and flowchart will be drawn to explain the processes and problems surrounding purchasing a vehicle. Finally, an example of a poka-yoke will be given. The first dimension of quality that Garvin proposes is performance. The advertisement gives the primary operating characteristics of the services provided. The second dimension is features. The advertisement gives the secondary aspects of performance that supplement the basic functions of the services offered. The third dimension is reliability. The services offered in the advertisement have measured to verify their reliability. This is especially important because the services offered are consumed over a specific duration of time. The fourth dimension is conformance. The testing services offered in the advertisement meet the standards that are set by Prometric. The fifth dimension is serviceability. This dimension does not have relevance to the services offered at Computech Computers Inc and as such, repair and restoring of services does not need to be considered. The seventh dimension of quality is aesthetics. The advertisement makes the services offered to look, feel and sound in teresting to the reader. However, it is not possible to please everybody and individual preference will dictate whether the advertisement had aesthetic value. The eighth and final dimension of quality is perceived quality. The advertisement infers the good quality of the services offered by use of images, assurance that the company is authorized by Prometric and the provision of full time qualified instructors (Garvin, 1988, pp. 113-174). External customers are people or businesses that purchase the services or products offered by a company. External customers are the ordinary customers who purchase the company’s products or services. Internal customers

Why can recounting past experiences be important in helping services Assignment

Why can recounting past experiences be important in helping services users have a sense of who they are Should care workers always encourage people to recall their pasts - Assignment Example 23-24). Some of these service users have undergone traumatic experiences or bad experiences that are either forgotten, repressed or others that happened when the service users were too young. The pertinent question then is, should remembrance of the past be used as an integral part of the reconstruction of the self identity of service users? As noted in the introduction, service users may have an abnormal or maladaptive self-identity. In the development of an individual, some steps are necessary and if developmental tasks are not successfully met, an individual may present immediate problems or have problems later in life (Berger, 2008, p. 34). This is supported by the psychodynamic theories of psychology i.e. Freud’s psychosexual approach and Erikson’s psychosocial approach. Freud’s theory is centered on sexual maturity and only focuses on the years before sexual maturity and how not accomplishing the tasks of a certain stage might later affect the development of an individual in a detrimental way. Erikson’s theory on the other hand is more expansive; covering the entire lifespan of an individual and is based on achievement of certain social tasks (Frager and Fadiman, 2005, p.49). The implication of not meeting some of the goals that one is supposed to meet in the developmental stages is dysfunction coupled with problems with one’s self identity. For instance, a child’s separation from the primary care-givers (mother and father) at the age of 0-2years can lead to general mistrust of the world around them (Aronson, Wilson and Arket, 2007, p. 56). Teenagers who do not have the proper support system are likely to develop an identity crisis; a false sense of self or a loss of perspective as regarding their abilities and the situation that they are in (Santrock, 2009, p. 50). Later stages of development like young adulthood and middle adulthood also present issues that might occur in